Frequently asked questions
Quick answers about courses, levels, our teachers and pricing. Can't find what you need? Ask us directly — we reply within two working days.
Frequently asked questions
Is it free to start?
Yes. Anyone can begin with our free lessons library — no card required. Paid courses add live feedback from a teacher, a structured curriculum and certificates.
What English levels do you teach?
We teach from A2 (elementary) through C2 (proficiency), mapped to the CEFR framework, with separate tracks for general English, conversation and exam preparation (IELTS, Cambridge).
How do I know which level I'm at?
Start with our short CEFR-aligned placement check. It takes a few minutes and places you at the right level so you don't waste time on material that's too easy or too hard.
Are your teachers actually qualified?
Yes. Every instructor named on this site holds a recognised teaching qualification — CELTA, DELTA or an MA in TESOL/Applied Linguistics — and their credentials are listed on their author page.
Which languages is the site available in?
Oxford English Global is published in English, Spanish, German and Portuguese, so you can learn English with guidance in the language you already know.
Do I get a certificate?
Paid courses include a certificate of completion. We don't issue accredited exam certificates (such as IELTS or Cambridge) — those come from the official exam boards, but our exam-prep tracks help you prepare for them.
Can I learn on my phone?
Yes. The site is fully mobile-friendly and lessons work on any modern phone, tablet or computer — no app install required.
What's your refund policy?
If a paid course isn't right for you, contact us within the period stated in your purchase terms and we'll help. See our Terms of Use, or email the team and we'll sort it out.